THE TEN · SIOLIM, GOA

Cancellation & Refund Policy

Last updated: July 2026

We understand that plans change. This policy sets out the retention charges that apply if you cancel or amend a confirmed reservation at The Ten, operated by Doosra Homes Limited. Timeframes are counted from your scheduled check-in date.

Cancellation schedule

Cancel 15 days or more before check-inFree cancellation — full refund

No charge

Cancel between 14 days and 3 days before check-inRetention of half the booking value

50%

Cancel within 72 hours of check-inFull booking value retained

100%

No-showGuest does not arrive without prior cancellation

100%

How to cancel or amend

To cancel or amend a reservation, please contact us in writing atstay@thetengoa.com or call +91 92666 81190. Your cancellation takes effect from the date and time we receive your written request, which determines the retention charge that applies.

Refunds

Eligible refunds are made to the original payment method used at the time of booking.
Refunds are processed within 7 to 10 business days of confirming your cancellation. The time for the amount to reflect in your account depends on your bank or card issuer.
Applicable retention charges and, where relevant, non-refundable taxes or gateway charges are deducted before a refund is issued.

Estate buyouts and group bookings

Full-estate buyouts, weddings, and large group bookings are governed by a separate agreement with its own deposit and cancellation terms. Those terms take precedence over this schedule and are shared with you at the time of booking.

Non-refundable and special rates

Certain promotional, advance-purchase, or non-refundable rates may carry their own conditions. Where a special rate applies, its terms are stated at the time of booking and take precedence over the standard schedule above.

Force majeure

In the event of circumstances beyond reasonable control — such as natural events, government restrictions, or disruption to essential services — we will work with you in good faith to reschedule your stay or find a fair resolution.

Contact us

Doosra Homes Limited (The Ten, Goa)
Survey No. 354/4, Village Siolim, Bardez, North Goa, Goa – 403507
Email: stay@thetengoa.com
Phone: +91 92666 81190