Privacy Policy

Information we collect

We collect only what we need to confirm a reservation and host you well:

• Booking details — your name, email address, phone number, dates of stay, number of guests, and any preferences or requests you share.
• Identification — a valid government-issued photo ID is required at check-in, as mandated for guest accommodation in India.
• Payment information — card and payment details are captured and processed directly by our payment gateway. We do not store your full card number, CVV, or PIN on our systems.
• Website usage — basic technical data such as browser type, device, and pages viewed, collected through cookies and analytics to keep the site working and improve it.

How we use your information

• To process, confirm, and manage your reservation.
• To communicate with you about your stay, including confirmations, changes, and pre-arrival details.
• To meet legal and regulatory requirements, including guest registration and tax obligations.
• To respond to enquiries and provide guest services.
• To send you offers or updates only where you have chosen to receive them. You can opt out at any time.

Payments and third parties

Online payments are handled by our authorised payment service provider over a secure, encrypted connection. Your card details are shared with the gateway solely to process your transaction and are not retained by us.

We share information with third parties only when it is necessary to serve you or required of us:

• Our payment gateway, to process transactions.
• Our property management and booking systems, to hold your reservation.
• Government authorities, where disclosure is required by law.

We do not sell your personal information to anyone.

Cookies

Our website uses cookies to remember your preferences, keep the booking flow working, and understand how the site is used. You can control or disable cookies through your browser settings, though some features may not function as intended if you do.

Data retention and security

We keep your information only as long as needed for the purpose it was collected, or as required by law. We apply reasonable administrative and technical safeguards to protect it. No method of transmission over the internet is completely secure, but we work to protect your data at every step.

Your rights

You may ask us to access, correct, or delete the personal information we hold about you, subject to any legal obligations we have to retain it. To make a request, write to us using the contact details below and we will respond within a reasonable time.

Changes to this policy

We may update this policy from time to time. The current version will always be posted on this page with its revision date. Your continued use of our website or services after any change means you accept the updated policy.

Contact us

For any question about this policy or your information, please reach us at:

Doosra Homes Limited (The Ten, Goa)
Survey No. 354/4, Village Siolim, Bardez, North Goa, Goa – 403507
Email: stay@thetengoa.com
Phone: +91 92666 81190